Customer Testimonials near Greece NY

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DealerRater Nov 1, 2024

Robert and Justin were absolutely amazing to work with. They both went above and beyond my expectations. I highly recommend this dealership.

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DealerRater Nov 1, 2024

Really top notch experience! Everyone was so professional and actually seemed to enjoy their job.

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DealerRater Oct 29, 2024

Very helpful drove inside took care of me right away answer all my questions very polite

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DealerRater Oct 27, 2024

Awesome service! The new location is beautiful! On time, in and out! Even put my new registration sticker on for me!

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DealerRater Oct 25, 2024

We had a very positive experience at West Herr Subaru. We are happy with the price we paid and the amount we received for our trade in. Tanya Ammerman went above and beyond, locating the Impreza RS we were interested in and having it sent from another location. She has been in contact with us after our purchase, to see how we were liking the Impreza and if we had any questions. The manager, Justin Latorre, let us know he was available anytime if we had any further questions or issues. Everyone on the staff at West Herr have been ...

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DealerRater Oct 25, 2024

I had a great experience, people were knowledgeable and great to do business with and helpful in many ways.

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DealerRater Oct 21, 2024

Very knowledgeable about different vehicles! Communicated Well! Easy to talk to! Our experince with Tanya was above and beyond all of the 8 other dealers we went to! We love our new Outback! Tech help was great! THANK YOU WEST HERR SUBARU Vickey & Sue

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DealerRater Oct 17, 2024

West Herr provided me with the best customer service experience Iā€™ve ever had at a car dealership. From the initial phone call appointment to driving off the lot, West Herr ensured Iā€™d have the best experience by showing me honesty, integrity, superior customer service (the entire team) and most important a very fair deal. I would and will recommend West Herr to purchase your next vehicle if you want the best car buying experience. Thank you West Herr, and Iā€™ll be back when itā€™s time to purchase another Vehicle. Warm Regards, Curtis

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DealerRater Oct 15, 2024

I was pleased with the service from Michele she didd a great job explaining what was done for my car

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DealerRater Oct 13, 2024

Excellent customer service and minimum wait time. I was able to get an appointment right away!

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DealerRater Oct 12, 2024

3rd Subaru Outback! Bought two when on Brockport and this 2025 in the new Rochester Greece location. Had a very specific color and trim in mind and they made it happen! Ben was excellent at explaining the paperwork process!!

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DealerRater Oct 8, 2024

Beautiful dealership! Thank you for making my experience here excellent. I will definitely be returning here for my next vehicle.

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DealerRater Oct 4, 2024

Brand new comfortable facility! Friendly staff took care my service needs promptly. In and out in an hour!

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DealerRater Oct 4, 2024

Very efficient, knowledgeble, friendly, leaving nothing to be desired . The faciity is magnificent and the coffee is great. All we encountered were terrific.

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DealerRater Oct 2, 2024

Fast service courteous service personal and kept us informed as to the status of vehicle

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DealerRater Sep 29, 2024

Explained everything throughly and explored several options until I was comfortable making a decision. Excellent customer service and took good care of me.

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DealerRater Sep 29, 2024

I wanted a red car with heated seats, no sun roof and Andrea went out of her way to get me one.

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DealerRater Sep 27, 2024

My experience at West Herr Subaru Brockport and with Paul was seamless and enjoyable. I have become a faithful Subaru customer and now will be a faithful West Herr customer.

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DealerRater Sep 25, 2024

We had a great experience at West Herr Subaru, and Michelle was awesome, Thank you so much!!

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DealerRater Sep 25, 2024

Love the new show room and was notified about the move well ahead of time.

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DealerRater Sep 22, 2024

Every one was Pleasant, eager to please and very knowledgeable. Answered all our questions that we had.

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DealerRater Sep 19, 2024

Great experience and salesperson very knowledgeable and informative. Highly recommended for your future car purchases.

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DealerRater Sep 16, 2024

Michelle and Carli were great at helping get my wifeā€™s car into the shop for a valve body issue. They were able to provide me with a loaner car well and were very responsive.

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DealerRater Sep 14, 2024

Good service. I messed up our communication. But Carlie managed to contact me I. Spite of my confusion. Thanks for a great job.

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DealerRater Sep 13, 2024

I had a 105,000 mile check up, oil change, filter, tire rotationā€”0ut in one hour. Great service, fair market pricing, completly satisfied.

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DealerRater Sep 10, 2024

Excellent service representative. Warm, friendly, courteous, straight forward. And maintains open communication with this customer!!

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DealerRater Sep 10, 2024

My experience at West Herr Subaru of Rochester [formerly Brockport] was excellent. My sales consultant, David was super helpful and gave me exactly what I was looking for in a new car. The process start to finish was quick and easy and I cannot recommend them enough!

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DealerRater Sep 1, 2024

They were fantastic. It was a Saturday and my inspection was expiring the next day during a labor day weekend they went out of their way to help me...thank you very much

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DealerRater Aug 23, 2024

The appointment was on time and was right on the time we were told it would take. Michelle was excellent in communicating with about everything. Could not have had a better experience. Thank you MichellešŸ‘šŸ»

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DealerRater Aug 18, 2024

I feel that the people who worked with me did everything they could to make my purchase easily doneā€¦from the salesperson to Suburu Customer Serviceā€¦ I couldnā€™t say enough about how well they handled the purchase.and weā€™re attentive to my needs. Thank you !!! Keep up the great work!

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DealerRater Aug 16, 2024

Excellent service and very professional. Pleasure doing business with them. Cashier lady was also very good.

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DealerRater Aug 11, 2024

Outstanding Customer Service and seeing the great team work from everyone!! Paul was a very nice salesman

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DealerRater Aug 11, 2024

Kind efficient friendly staff! The West Herr Subaru of Brockport service department was a huge help to me when my car broke down on I90. They were able to repair the issue within 24hrs and provided a car for this Canadian stranded in Brockport for the night. Michelle M in particular was of great assistance and comfort to me.

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DealerRater Jun 18, 2024

Always great service. Carli was professional and attentive. Everything went smoothly and quickly. Thanks, all.

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DealerRater Jun 12, 2024

They treat customers verywell! They do what they say they will do. Great service, great prices, great cars.

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DealerRater Jun 11, 2024

Service Department is top notch at this dealership. Great communication throughout the process of my vechicleā€™s repair status. They went out of their way to make sure I was taken care of.

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DealerRater Jun 7, 2024

Michelle is the best! Her knowledge and personal attention is unsurpassed. She makes me feel confident in the service I receive.

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DealerRater Jun 5, 2024

Zoya and Justyn were amazing at getting my Apple CarPlay to work with my new phone.

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DealerRater Jun 4, 2024

Staff is very respectful and welcoming. Mechanics in shop did a great job repairing my vehicle.

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DealerRater Jun 3, 2024

I have used them twice and we're never going anywhere else Paul and Mon are the best. They work hard for you and put you at ease very honest comfortable place to do business.

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DealerRater May 31, 2024

NY state inspection was performed on time. 8:00 am at scheduled time and was don in 40 min. No problem found! The staff is friendly, they offer me coffee and comfortable area to be.

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DealerRater May 24, 2024

It is a professional dealership. The communication is clear and friendly. Also prices of scheduled maintenance is competitive.

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DealerRater Jun 3, 2021

Loved working with Tanya and Spurr Subaru. Very accommodating with price and helped with anything I needed! I highly recommend this dealership and the woman I worked with was very friendly

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DealerRater Jun 29, 2019

My husband and I had a wonderful experience at spurrs. Ouer sale person listened to what we wanted and found me what was looking for. Our next vehicle will come from there too.

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DealerRater Aug 3, 2018

I traded in a 2015 Wrx that I also purchased from Spurr Subaru. I bought a 2019 WRX. Being a return customer sats it all.

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DealerRater Feb 2, 2018

My wife and I enjoyed the whole experience dealing with the Spurr team. They were informative,knowlegeable and got the job done without hassle and stress.

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DealerRater Dec 14, 2017

Wow! That is the first word that comes to mind during my visit at Spurr Subaru. I have been a long time Subaru owner and typically buy every 3 years or so. This was by far the best experience i have had. They had a great selection, worked very quickly to meet my needs and i took the car THAT DAY! I would definitely recommend this group to anyone looking for there new Subaru

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DealerRater Jan 8, 2016

I bought a 2016 Forester a week ago from Spurr Subaru. My car salesman, Ed Bellnier, made the process easy and haggle free. Everyone at the dealership was very friendly and helpful. The dealership has very good customer service.

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DealerRater May 24, 2014

I had searched for over a week looking for a CrossTrek in White. Being the end of the 2014 model year, anything but black was rare in dealer stock. Working online, I found a car at Spurr. With a single phone call, Cliff held the car until I could visit the dealership the following day. No deposit, just my word I wanted the car if it was as listed. Cliff quoted a price $1000+ off sticker. I was 120 miles from Spurr. When I arrived, Cliff had the car out front with a sold tag on it. I met with Joe in Finance ...

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DealerRater Mar 16, 2013

I had been working with another Subaru dealer in the area, but Spurr blew me away. They did an amazing job! I was treated fairly by the sales staff and was offered a reasonable deal for my new Subaru. I have had an incredible experience after my purchase as well. I have continued to work with the service department for all my oil change needs, etc. and again have just been blown away with their ability to please me as a customer. I often call last minute for an oil change and they have almost always been able to fit ...

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