The 2024 Subaru Love Promise Community Commitment Award

We are honored to be nationally recognized by Subaru of America, Inc. for our dedication to our customers, our community, and the Subaru Love Promise.

The 2024 Subaru Love Promise Community Commitment Award recognizes elite Subaru retailer who provide an exceptional customer experience at every interaction with Subaru. These retailers have demonstrated an outstanding commitment to supporting passions and causes in their local communities in important areas such as environment, community, health, education, and pets.

Here at West Herr Subaru of Rochester, we love our community as much as we love our vehicles and are committed to making a positive impact on the lives of all of our customers and neighbors.

VIEW OUR LOVE PROMISE PLEDGE

What is the Subaru Love Promise?

Subaru and our retailers believe in making the world a better place and the Subaru Love Promise is our vision of respecting all people. This is our commitment to show love and respect to our customers and to work to make a positive impact in the world.

We'd love to hear from you.

Did West Herr Subaru of Rochester go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

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Community

In a perfect world, hunger would be history and hope would be commonplace. We believe a perfect world is possible.

In 2020, Subaru and its retailers made a donation to Feeding America to provide 50 million meals to help feed people in need during the COVID-19 crisis,* making meals available at 199 local food banks across the country.

*$1 helps provide at least 10 meals secured by Feeding America on behalf of local member food banks.

Community

Environment

Subaru and our retailers are committed to protecting and preserving the Earth, not just by our words, but also by our actions.

More than 13 million pieces of hard-to-recycle waste collected and recycled through TerraCycleĀ®.

Environment

Health

Subaru believes we all should have a chance to lead a healthy life. That's why Subaru and its retailers, like us, partner with The Leukemia & Lymphoma SocietyĀ® (LLS) and their local hospital or cancer treatment center to give warm blankets and encouraging messages of hope, written by retailers and Subaru customers in their stores, to support patients facing cancer. Through our partnership with LLS, we've supported nearly 350,000 cancer patients nationwide. We're proud to be LLS's largest automotive donor.

Health

Education

Subaru and its retailers, like us, are continuing our support of education and high-needs schools in our communities through Subaru Loves Learning(R) by providing teachers across the country with funding to purchase the school supplies and resources they know are needed to help students thrive in the classroom. Through our partnership with AdoptAClassroom.org, Subaru and its retailers will have supported more than 470,000 students nationwide and are proud to be their largest corporate supporter.

Education

Pets

Subaru believes all pets deserve a loving home. That's why Subaru and its retailers, like us, partner with a local animal shelter every October to provide direct financial assistance and host adoption events to help animals find loving homes. Through our partnership with local and national organizations, we have donated over $51 million, which has supported the adoption, rescue, transport, and health of over 420,000 animals. We're proud to be the largest corporate donor to the ASPCA.

Pets

The Subaru Share the LoveĀ® Event

Subaru and its retailers believe in giving back to our communities. That's why for every new vehicle sold or leased during the Subaru Share the Love event, Subaru and its retailers, like us, makes a donation to national charities that our owners care about and to over 2,100 local charities where Subaru owners live and work.

Now, after 15 years, Subaru and our retailers have donated over $256 million to charity all to give back and to make the world a better place.

The Subaru Share the Love<sup>Ā®</sup> Event

How is West Herr Subaru of Rochester dedicated locally to the Love Promise?

Subaru of Brockport is committed to the Subaru Love Promise by striving to always meet people with empathy and understanding, as well as raise awareness for the needs of our community. Being in a smaller area, our store always looks for opportunities to positively impact the customers we serve every day through the Love Promise and in our day-to-day goings on. We aim to foster a strong sense of community during our events and get involved in causes that our customers are passionate about.

  • Subaru Loves Pets PAWS of Albion
  • Subaru Loves to Help Brockport Food Shelf|Brockport Clothing Shelf
  • Subaru Loves Learning Brockport Central School District
  • Subaru Loves the Earth Brockport Environmental Club
  • Subaru Loves to Care Unity Hospital

Love Promise Stories from West Herr Subaru of Rochester

Subaru and West Herr Subaru of Rochester believe in making a positive impact on the communities in which we live and work. We uphold that belief through our Love Promise Community Commitment. Every month, we select inspiring stories from customers and partners from around our area who strive to support our collective commitment and feature them here.

West Herr Brockport steps up for cancer patients

This year, West Herr Brockport Subaru has partnered with The Leukemia and Lymphoma Society (LLS) and Lipson Cancer Institute thru Subaru Loves to Care initiative. The partnership has involved delivery of blankets and messages of HOPE to cancer patients. This summer, Subaru delivered these items for cancer patients in treatment and we are forever grateful for this partnership.

West Herr Subaru of Brockport Helping Neighbors

West Herr Subaru Brockport recently served as collection site benefiting The Community Food Cupboard of Rochester. Our team members, along with the local community came together to fundraise, collect and deliver some of the daily goods that many take for granted but some desperately need. Peanut Butter, cereal, household cleaning items, and feminine care products are just some of the items requested, and the organization's volunteers are looking forward to the continued support of West Herr Subaru. This community commitment is what makes us proud!

West Herr Subaru Brockport Loves to Care

West Herr Subaru of Brockport along with Subaru was proud to help make a special delivery to Unity Hospital in Rochester, New York during the Subaru Loves to Help initiative. Our team provided blankets to be distributed throughout the Unity network, patients at the Lipson Cancer Center, Transital Care Center and their nursing homes. Marianne Coleman, Director of Hospital Operations, relayed how patients remember the generosity West Herr and Subaru has shown in past donations and were looking forward to their new blankets! These not only provide warmth but more importantly show patients they are not alone on their journey...they have members of the West Herr Subaru family praying for their health and recovery. It's what makes us so much more than just a car dealer, we are a community partner!

SUBARU LOVES FIRE SAFETY

West Herr Subaru of Brockport is pairing up with the National Fire Safety Council to assist with teaching children and the community vital fire safety and burn prevention! This donation helps our local firefighters, parents, and their children!

BROCKPORT ECUMENICAL FOOD SHELF

Thank you for the donation of $26,462.50 to support the Brockport Ecumenical Food Shelf. Our guests are able to choose their own food including personal care items, meats, vegetables, grains, dairy, cereals, and breads due to this generous donation. We would not be able to provide these services to the Brockport community without the support of West Herr Subaru of Brockport and Subaru Love Promise.

Challenge 22

West Herr Subaru of Brockport was generous in donating to Challenge 22 created by The American Legion. The program brings awareness to the suicide rate of our active service personnel and veterans. With the help of Subaru we will continue to work towards a goal of reducing suicides from 22 deaths a day to zero. Thank you for helping us get closer to our goals and making sure that our veterans know that we support them.

Van Donation to the Bous and Girls Club of Rochester

February 2023 Monday was a special day as we donated a 12-passenger transit van to the amazing folks at the Boys & Girls Clubs of Rochester! The van will allow Club staff to increase the amount of transportation necessary for young people to safely get to various programs, field trips and more. In addition, the Friends & Foundation of the Rochester Public Library agreed to foster the Club's literacy program by filling its shelves with over 200 books. The donated books were delivered to the Club in the new donated van.

Thanksgiving Mircale

Our experience was excellent! We were very upset on the Thruway when the tire blew and then trying to contact service centers was a problem. My son-in-law looked up the nearest Subaru dealer and the rest is history. You, Michelle, Greg could not have been more efficient or nicer. (The lattes were also great!) Please convey my thanks to all and the technician who worked so hard to get us out and on our way. My daughter could not believe we were able to leave your place at 4:30. We arrived at their house 9:30 tired and frazzled but in fairly good shape. Everyone who has heard about the "blown tire on the thruway" story have been amazed at how lucky we were to find such a helpful, warm, and friendly place for repairs. We hope you are all well and will have some much-needed time off to relax and spend time with loved ones. Thanks again!

Subaru Loves Pets!

The West Herr Subaru of Brockport team was grateful to be able to host the PAWS Animal Shelter of Albion for a second adoption event in the showroom! Through posts on Facebook and a lot of outreach done by their staff, four adorable rescues left their mark on the hearts of every employee and every visitor that came to the event. The showroom was filled with joy as Mason, a black and white mixed breed pup jumped around in his Christmas PJs. The pandemic made it extremely difficult to get rescues adopted due to the limited resources and visitation. The Subaru Team was extremely grateful to be able to collect a trunk-full of donation items ranging from laundry detergent to chew toys for the precious fur babies. Both Subaru and PAWS were amazed when 58 Main restaurant chose to sponsor the event and made a generous raffle donation: a brand new 55ā€ flat screen TV. Many thanks to West Herr Subaru and the Brockport community for coming together for a great cause!

Subaru Loves Learning with the A D Oliver Middle School

The A D Oliver Middle School of Brockport was thrilled to partner with West Herr Subaru Brockport for the 2022 school year! With the amazing help of the Subaru team, various school supplies were donated and distributed to the middle school students. With so many existing and new paths for children to take these days, being able to provide them with the essentials of education is more crucial than ever. Because of the amazing relationship with the Subaru Brockport team, middle schoolers were provided pens, pencils, notebooks, and various other important items to be able to get the most out of their education. The Subaru store is extremely grateful to be able to donate school supplies throughout the year to meet and exceed the needs of every eager student at A D Oliver Middle School and help create a better future for our community!

LUCILLE

Through our partnership with West Herr Subaru of Brockport, we hosted a month long adoption event during October 2022. We were able to find homes for 22 of our homeless pets during this event. One very special adoption was involving a 3-legged pup named Lucille. Lucille was found on the streets with three puppies and a horrible leg injury. She was immediately taken to the local veterinarian and was given high dose of pain meds and started on antibiotics. Heartworm tests indicated that she was also High Heartworm Positive. The ride to the vet was very difficult for the coordinator because the smell coming from her injury was horrid with rotting flesh and bone hanging from her leg, and Lucille was also uncomfortable. We are unsure as to how this injury happened and if it was done by a person or if something became wrapped around her foot. We think she may have chewed her foot off trying to get loose from whatever it was. The vet performed surgery to remove what was left of her leg, which had bone and ligaments protruding out of her skin. After emergency surgery Lucille began treatment for heartworm. With the leg amputation and high heartworm positive diagnosis she was not out of the woods yet. Lucille was able to recover from surgery and start her healing and heartworm treatment in a foster home. Her puppies were also placed into a foster home until they were weaned from bottle feeding, and also treated for a nasty skin infection, and ready for adoption into loving homes. Lucille was given the A.O.K. from our vet to find her the best home. A dog with three legs, or any animal with a disability typically takes longer to adopt simply because of the responsibility and commitment involved, so we knew we had a challenging situation ahead of us. Thanks to our wonderful supporters, veterinarians and staff, and our pairing with West Herr Subaru of Brockport, we were able to find the absolute best home for Lucille, who was adopted on October 4th, 2022 !!!

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We'd love to hear from you.

Did West Herr Subaru of Rochester go above and beyond, provide exceptional service, or support causes that are important to you? We'd love to hear about it.

SUBMIT A STORY

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4400 W Ridge Rd, Rochester, NY, 14626

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West Herr Subaru of Rochester 43.21873132672172, -77.74702683091955.
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